Privacy Policy

1. Information We Collect

Information you provide to us

• Transaction lookup details you enter to find a charge — such as your email address, the first six and last four digits of a card, or a transaction amount and date. We never ask for or store a full card number.
• Contact information you give us through Live Chat or the contact form — such as your name, email address, an order reference, and the message you send our support team.
• Any information you include when you email us directly at [email protected].

Information collected automatically

• Device and usage data, such as your browser type, IP address, pages visited, and timestamps, collected through standard web server logs and cookies.
• Basic analytics used to understand how the Help Center is used and to improve it.

2. How We Use Your Information

• To locate and display the transaction, subscription, or charge you’re asking about.
• To process cancellation and refund requests you submit.
• To respond to messages sent through Live Chat, our contact form, or email.
• To maintain the security, integrity, and performance of the Service.
• To comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Service, such as our email delivery provider (Zoho) and hosting infrastructure — bound by confidentiality obligations and only permitted to use your data to provide services to us.
• Payment and banking partners, where necessary, to verify and process refund or cancellation requests.
• Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of TakeBack, our users, or others.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the Service running smoothly, remember your preferences, and understand aggregate usage patterns. You can control or disable cookies through your browser settings; some parts of the Service may not function properly without them.

5. Data Security

We use bank-level encryption (TLS/SSL) and industry-standard safeguards to protect your information in transit and at rest. No method of transmission or storage is 100% secure, but we work continuously to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, resolve disputes, and comply with our legal obligations. Chat and support messages are retained for as long as needed to handle your request and for a reasonable period afterward for quality and record-keeping purposes.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected] and we’ll respond within a reasonable timeframe.

8. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Users

Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for these transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post any changes on this page and update the effective date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out anytime:

[email protected]